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Arthur R. (Arky) Ciancutti, M.D.
As a physician, author, speaker, and facilitator, Arky has been teaching teamwork and change for the Learning Center since 1974. He has created customized courseware and train the trainer systems for IBM USA, IBM International, The Boeing Company, and many others. As director of Learning Center, Arky also teaches teamwork and change skills to organizations throughout the world.

Teaching Background
Dr. Ciancutti's interest in effective teamwork grew out of his work as an Emergency Department physician. He helped establish the first specialist Emergency Departments at several hospitals, including Marin General Hospital, responsible for all ambulance traffic in Marin County. During these years, he noticed that health care delivery was sometimes compromised by ineffective communication, confusion about priorities, or overlapping efforts. His subsequent research led to an identification of the components of successful working relationships. He began teaching teamwork and stress management—"preventative medicine"—in 1973.

Dr. Ciancutti has taught teamwork & leadership at the Stanford Sloan Program, Graduate School of Business, Stanford University. He is the first non-employee in IBM's history to teach the IBM Basic Beliefs (Respect for the Individual) to IBM management. In 1992, he developed and delivered the course on Change Management for IBM. In 1993, he supplied IBM USA and IBM International with a turnkey risk management system, one of three core courses in use for IBM's current turnaround. Also in 1993, he facilitated the Financial Improvement Process, through which employees themselves trimmed $25 million per year in overhead at the University of California San Francisco Medical Center. He developed turnkey systems and customized courseware at the Boeing Company and many others.

A graduate of Swarthmore College and Case Western Reserve University School of Medicine, he completed his specialty training in pediatrics at the University of California Medical Center in San Francisco. He practiced pediatrics and emergency medicine from 1970 to 1979. Dr. Ciancutti is also the founder of the Brewery Gulch Inn in Mendocino, California.

Keynote Topics Include
• Teamwork
• From Them vs. Us to Trust
• How to Change


In April 1999, Dr. Arky Ciancutti received the Speaker Achievement Award from TEC, an International organization of CEO's: "For your performance as TEC Worldwide Speaker and your contribution to increasing the effectiveness and enhancing the lives of CEO's".

References
In the last several years, Dr. Ciancutti has addressed Senior Management groups including: Soar (San Francisco 49ers physicians), Interop, Environmental Service Products, Swinerton & Walberg, IBM, Spinecare, Federal Home Loan Bank, Leadership Forum, San Francisco Chamber of Commerce, Fox & Carskadon, UCSF Medical Center, Dexter Hysol, Utilicorp, Guittard Chocolates, Zacson Corporation, Gordon Chong Architects, Knight-Ridder Information, Consilium, Women.com (now iVillage.com), WorldRes, SRI International, Jamcracker, Intellicorp, Tilia, ADP, and others. He has made many media appearances, including regular contributions to national radio and the print media. His current book, Built On Trust (CB/McGraw-Hill), with co-author Tom Steding, Ph.D., has been a best seller in Silicon Valley for months. He is also is a popular speaker known for his lively and humorous presentations on leadership, teamwork and on converting "them vs. us" situations to trust.

Dr. Arky Ciancutti now conducts some leadership workshops at his award-winning lodge in Mendocino, California. Contact Learning Center for details.
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